I recently deployed OMCI 8.1.1 across the board in my organization and found that I have a handful of systems where the 'DSM SA Data Manager' service will not start. I receive an 'Error 1067: The process terminated unexpectedly.' message.
It's not tied to any certain model or BIOS version, so I ran process monitor to determine what was going on behind the scenes and all of the ones with issues starting last enumerated HKLM\System\CurrentControlSet\Enum\DISPLAY before terminating. That's when I realized that all of the computers with issues have dual monitors. In fact, I only have 1 machine with dual monitors working out of the whole bunch.
I dug deeper and found that the issue lies with one registry value: 'EDID' under Device Parameters. If I remove that entry for particular display(s), the 'DSM SA Data Manager' service will start as expected.
I see that this value contains the monitor model number, maybe serial number, as well as all kinds of other information, so removing it is probably a bad idea.
I tried calling Dell to speak with the OpenManage group, but the Desktop guys point to the Server guys and the Server guys point back at the Desktop guys. Is this a bug with OMCI? Has anyone else ran into this before?
Tim
