OME SupportAssist versus SANHQ SupportAssist

Hi,

We're using both OpenManage Essentials 2.1 and SANHQ 3.1 to manage some EqualLogic arrays.  What is the difference between the SupportAssist feature in both of these tools?  In SANHQ we have the SupportAssist feature fully configured and data collection is uploading correctly.  In OME SupportAssist, the arrays are listed in the inventory and have a status of "Device Configured", though when I select an array and click "Send System Logs", nothing happens and the status remains unchanged.

Do these components work independently of each other or are they both required for properly scheduled data collection and automated case creation?  If they are independent, then which one actually creates a case and emails Dell when an issue occurs?

Thanks,

Ryan