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Openmanage Essentials not sending critical emails

I have installed Essentials 2.3 and added our servers so that they show up in the "Servers" device group and the clustered servers show up under "HA Clusters".

I set up an Alert action and configured all the options.   The test email sends to me just fine, so the SMTP info must be correct.

Severity is set to Critical.  Categories and Sources are both "All".  Device Groups are "Servers, HA Clusters".   Devices, Date, Time, and Days are all set to "All".

But when I unplug a power cable so that redundancy is lost, I never get an email.   The server in OM Essentials changes its status to Critical, as it should.  But no email.

What am I missing?

Thanks.


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