Yesterday on version 2.2 I was getting credential problem with the DB. Noe one has touch the configuration on this server. I did try to solve the DB credential problem, but as the new version was out. I did decide to upgrade. On the process to upgrade all the prerequisites have been installed. But when trying to open the application. I stuck on the OpenManage screen when I click I got error message.
| Severity | Start Time | Source | Description |
| Critical | 2017-08-15 3:13:57 PM | DataCache.LoadCheck() | Data Cache load error |
| Critical | 2017-08-15 3:13:56 PM | DataCache.LoadCheck() | Data Cache load error |
| Warning | 2017-08-15 3:13:56 PM | ProxyManager.FaultTolerate() | Fault tolerance on communication exception in progress -> Count: 1 |
| Critical | 2017-08-15 3:13:56 PM | DataCache.LoadCheck() | Exception loading the cache occurred: System.ServiceModel.CommunicationException: [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See go.microsoft.com/.../ ---> System.Net.WebException: [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See go.microsoft.com/.../ ---> System.Net.WebException: [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See go.microsoft.com/.../ at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult) at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa.<EndGetResponse>b__9(Object sendState) at System.Net.Browser.AsyncHelper.<>c__DisplayClass4.<BeginOnUI>b__0(Object sendState) --- End of inner exception stack trace --- at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state) at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result) --- End of inner exception stack trace --- at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result) at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result) at System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.DataServiceClientChannel.EndGetHelp(IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.SmartConsole.DataServiceReference.IDataService.EndGetHelp(IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.OnEndGetHelp(IAsyncResult result) at System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result) |
| Critical | 2017-08-15 3:13:56 PM | DataCache.LoadCheck() | Data Cache load error: SmartConsole.DataServiceReference.GetHelpCompletedEventArgs |
| General Information | 2017-08-15 3:13:55 PM | App.xaml | DataCache load starting... |
| General Information | 2017-08-15 3:13:55 PM | App.xaml | Loading user roles complete. |
| General Information | 2017-08-15 3:13:45 PM | App.xaml | Loading user roles... |
| General Information | 2017-08-15 3:13:45 PM | App.xaml | Splash screen instantiated... |
| General Information | 2017-08-15 3:13:44 PM | App.xaml | Culture: en-CA |
| General Information | 2017-08-15 3:13:44 PM | App.xaml | Application_Startup: Starting... |
In the process I did ask the system to keep the DB. I have been prompt that I may have to give credential.
With the TroubleShooting Tool I was able to connect to the DB.
I did install all Windows update. I did IISRESET.
I still have the same problem.
Any suggestions??