Dear All,
I used to use OME 1.1 & later upgraded to version 1.2. It was working without any problems. I was unable to use the support tool inside the 1.1 after installing the 1.2. But i was unable to do so. It kept giving error message that the old install needs to be uninstalled. I was unable to uninstall the old support tool as well.
I left it & continued using the OME. Then i saw the upgrade patch of version 1.2 & whilst installing the same get the error Error 1402. Could not open key: UNKNOWN\Components\139C3899EB73E6C3DA23B8E687B98618\86E1F....... I have not completed the complete digits. I then tried uninstalling the OME & re-installing the same, but the error that support tool needs to be uninstalled came up, where as the support tool is not present in the list of programs. Is there a clean uninstall utility available for removal? I tried the MS uninstall tool, but it has not helped. The install gets stuck in the same place.
Please note that I am trying the install by taking remote desktop to the server & logging in as Administrator.
How can i get around this & do a clean install of the OME & its patch? Please advise.
Thanks & Regards,
K. Ramaswamy