I'm trying to install OME 1.2.0 for a good many hours now, but it won't succeed. I use installation manual "Dell OpenManage Essentials Install - Aug 2013.pdf" as a guide. A couple of months ago, I installed OME on a test server and everything worked fine. Now I'm trying to install it on a live server running Windows Server 2008 r2 with SQL Server 2008 r2. The installation rolls back at step "Publishing Essentials application in IIS". It's busy for a little while and then rolls back the installation. Windows Eventlog displays a couple of errors:
- Application: InstallUtil.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 000007FEEE699A31 (000007FEEE510000) with exit code 80131506.And:
- Faulting application name: InstallUtil.exe, version: 1.2.0.1160, time stamp: 0x51b714d0
Faulting module name: clr.dll, version: 4.0.30319.1008, time stamp: 0x517a18ff
Exception code: 0xc0000005
Fault offset: 0x0000000000189a31
Faulting process id: 0x14ac
Faulting application start time: 0x01ced946d48958a3
Faulting application path: C:\Program Files (x86)\Dell\SysMgt\Essentials\bin\WebInstall\InstallUtil.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: 3e1db677-453a-11e3-9d0e-74867ad81352
Seems to be related to .net framework, so I re-installed .net Framework 4.0. Makes no difference. Where do I start looking for a solution?
The log file "MgmtSt_15_52_40.log" doesn't contain anything useful, as far as I can tell. A snipped of the log just before it starts the roll back:
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SYSTEMSMANAGEMENT: Installing Essentials DB
Action 15:53:19: . Populating Essentials database tables…
SYSTEMSMANAGEMENT: The set failure action task for Essentials services is successfully completed.
SYSTEMSMANAGEMENT: The set failure action task for Essentials services is successfully completed.
MSI (s) (60:7C) [15:53:21:269]: Executing op: ActionStart(Name=caRollbackMsWebDeploy.674D7E1A_589B_4C7E_8307_2DB62F9596E4,,)
Action 15:53:21: caRollbackMsWebDeploy.674D7E1A_589B_4C7E_8307_2DB62F9596E4.
MSI (s) (60:7C) [15:53:21:269]: Executing op: CustomActionSchedule(Action=caRollbackMsWebDeploy.674D7E1A_589B_4C7E_8307_2DB62F9596E4,ActionType=1281,Source=BinaryData,Target=caRollbackMsWebDeploy,)
MSI (s) (60:7C) [15:53:21:269]: Executing op: ActionStart(Name=caMsWebDeploy.674D7E1A_589B_4C7E_8307_2DB62F9596E4,,)
Action 15:53:21: caMsWebDeploy.674D7E1A_589B_4C7E_8307_2DB62F9596E4.
MSI (s) (60:7C) [15:53:21:269]: Executing op: CustomActionSchedule(Action=caMsWebDeploy.674D7E1A_589B_4C7E_8307_2DB62F9596E4,ActionType=1025,Source=BinaryData,Target=caMsWebDeploy,)
MSI (s) (60:DC) [15:53:21:269]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4CCB.tmp, Entrypoint: caMsWebDeploy
Action 15:53:21: . Publishing Essentials application in IIS…
CustomAction caMsWebDeploy.674D7E1A_589B_4C7E_8307_2DB62F9596E4 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 15:53:43: InstallExecute. Return value 3.
MSI (s) (60:7C) [15:53:43:889]: User policy value 'DisableRollback' is 0
MSI (s) (60:7C) [15:53:43:889]: Machine policy value 'DisableRollback' is 0
MSI (s) (60:7C) [15:53:43:905]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1130659492,LangId=0,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (60:7C) [15:53:43:905]: Executing op: DialogInfo(Type=0,Argument=0)
MSI (s) (60:7C) [15:53:43:905]: Executing op: DialogInfo(Type=1,Argument=Dell OpenManage Essentials)
MSI (s) (60:7C) [15:53:43:905]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
Action 15:53:43: Rollback. Rolling back action:
Rollback: caMsWebDeploy.674D7E1A_589B_4C7E_8307_2DB62F9596E4
MSI (s) (60:7C) [15:53:43:905]: Executing op: ActionStart(Name=caMsWebDeploy.674D7E1A_589B_4C7E_8307_2DB62F9596E4,,)
MSI (s) (60:7C) [15:53:43:905]: Executing op: ProductInfo(ProductKey={714F1E68-A700-40A5-903D-631B2485C2C6},ProductName=Dell OpenManage Essentials,PackageName=Essentials.msi,Language=0,Version=16908288,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,PackageMediaPath=\ManagementStation\windows\ManagementStation\,PackageCode={662A285C-4F65-4673-B3E7-71FA4C216333},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
Rollback: caRollbackMsWebDeploy.674D7E1A_589B_4C7E_8307_2DB62F9596E4
MSI (s) (60:7C) [15:53:43:905]: Executing op: ActionStart(Name=caRollbackMsWebDeploy.674D7E1A_589B_4C7E_8307_2DB62F9596E4,,)
MSI (s) (60:7C) [15:53:43:905]: Executing op: CustomActionRollback(Action=caRollbackMsWebDeploy.674D7E1A_589B_4C7E_8307_2DB62F9596E4,ActionType=1281,Source=BinaryData,Target=caRollbackMsWebDeploy,)
MSI (s) (60:10) [15:53:43:905]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIA538.tmp, Entrypoint: caRollbackMsWebDeploy
Action 15:53:44: . Removing Essentials application from IIS…
Rollback: caCreateSchema.674D7E1A_589B_4C7E_8307_2DB62F9596E4
MSI (s) (60:7C) [15:54:50:921]: Executing op: ActionStart(Name=caCreateSchema.674D7E1A_589B_4C7E_8307_2DB62F9596E4,,)
Rollback: caRollbackCreateSchema.674D7E1A_589B_4C7E_8307_2DB62F9596E4
MSI (s) (60:7C) [15:54:50:921]: Executing op: ActionStart(Name=caRollbackCreateSchema.674D7E1A_589B_4C7E_8307_2DB62F9596E4,,)
MSI (s) (60:7C) [15:54:50:921]: Executing op: CustomActionRollback(Action=caRollbackCreateSchema.674D7E1A_589B_4C7E_8307_2DB62F9596E4,ActionType=1281,Source=BinaryData,Target=caRollbackCreateSchema,)
MSI (s) (60:64) [15:54:50:921]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIAB03.tmp, Entrypoint: caRollbackCreateSchema
SYSTEMSMANAGEMENT: Restoring Essentials DB
SYSTEMSMANAGEMENT: Using 64 bit sqlcmd to remove Essentials DB
Action 15:54:50: . Removing Essentials tables from database…
Rollback: Publishing product information
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Rollback: caOMILPreInstall
MSI (s) (60:7C) [15:54:56:786]: Executing op: ActionStart(Name=caOMILPreInstall,,)
Rollback: caOMILPreInstallRollback
MSI (s) (60:7C) [15:54:56:786]: Executing op: ActionStart(Name=caOMILPreInstallRollback,,)
MSI (s) (60:7C) [15:54:56:786]: Executing op: CustomActionRollback(Action=caOMILPreInstallRollback,ActionType=1281,Source=BinaryData,Target=caOMILPreInstallRollback,)
MSI (s) (60:10) [15:54:56:786]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIC1ED.tmp, Entrypoint: caOMILPreInstallRollback
SYSTEMSMANAGEMENT: SUPPORTDIR = C:\Users\dell_ome\AppData\Local\Temp\{714F1E68-A700-40A5-903D-631B2485C2C6}
SYSTEMSMANAGEMENT: INSTALLDIR = C:\Program Files (x86)\Dell\SysMgt
SYSTEMSMANAGEMENT: CP_TEMPDIR = C:\Users\dell_ome\AppData\Local\Temp\omiltmpms
SYSTEMSMANAGEMENT: TEMPINIDIR folder is C:\Program Files (x86)\tempini
SYSTEMSMANAGEMENT: Installing feature Essentials
Rollback: ISSQLServerRollback
MSI (s) (60:7C) [15:54:56:880]: Executing op: ActionStart(Name=ISSQLServerRollback,,)
MSI (s) (60:7C) [15:54:56:880]: Executing op: CustomActionRollback(Action=ISSQLServerRollback,ActionType=1281,Source=BinaryData,Target=ISSQLServerRollback,CustomActionData=t:\temp\~F2A9.tmp)
MSI (s) (60:20) [15:54:56:880]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIC24C.tmp, Entrypoint: ISSQLServerRollback
1: Processing the SQL connection 'NewSQLConnection1'...
1: Determining if there is at least one SQL script scheduled to execute under the connection...
1: No SQL scripts scheduled to execute under the connection...Skip.
1: Skip the SQL connection 'NewSQLConnection1'. There is no script to execute under this connection.
Rollback: ISSQLServerRollbackLoginInfo
MSI (s) (60:7C) [15:54:56:911]: Executing op: ActionStart(Name=ISSQLServerRollbackLoginInfo,,)
MSI (s) (60:7C) [15:54:56:911]: Executing op: CustomActionRollback(Action=ISSQLServerRollbackLoginInfo,ActionType=3329,Source=BinaryData,Target=ISSQLServerRollbackLoginInfo,CustomActionData=t:\temp\~F2A9.tmp)
MSI (s) (60:30) [15:54:56:911]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIC26C.tmp, Entrypoint: ISSQLServerRollbackLoginInfo
MSI (s) (60:7C) [15:54:56:942]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (60:7C) [15:54:56:942]: Error in rollback skipped. Return: 5
MSI (s) (60:7C) [15:54:56:942]: Note: 1: 2318 2:
MSI (s) (60:7C) [15:54:56:942]: No System Restore sequence number for this installation.
MSI (s) (60:7C) [15:54:56:942]: Unlocking Server
MSI (s) (60:7C) [15:54:56:958]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 15:54:56: INSTALL. Return value 3.
-----------snip----------
MSI (s) (60:7C) [15:54:56:989]: MainEngineThread is returning 1603
MSI (s) (60:90) [15:54:56:989]: No System Restore sequence number for this installation.
MSI (s) (60:90) [15:54:56:989]: User policy value 'DisableRollback' is 0
MSI (s) (60:90) [15:54:56:989]: Machine policy value 'DisableRollback' is 0
MSI (s) (60:90) [15:54:56:989]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (60:90) [15:54:56:989]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (60:90) [15:54:56:989]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (60:90) [15:54:56:989]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (60:90) [15:54:56:989]: Restoring environment variables
MSI (s) (60:90) [15:54:56:989]: Destroying RemoteAPI object.
MSI (s) (60:38) [15:54:56:989]: Custom Action Manager thread ending.
MSI (c) (B4:50) [15:54:57:005]: Back from server. Return value: 1603
MSI (c) (B4:50) [15:54:57:005]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B4:50) [15:54:57:005]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 15:54:57: ExecuteAction. Return value 3.
MSI (c) (B4:50) [15:54:57:005]: Doing action: SetupCompleteError
Action 15:54:57: SetupCompleteError.
Action start 15:54:57: SetupCompleteError.
Action 15:54:57: SetupCompleteError. Dialog created
MSI (c) (B4:B4) [16:02:45:718]: Doing action: caOMILDeleteTempPath
Action 16:02:45: caOMILDeleteTempPath.
Action start 16:02:45: caOMILDeleteTempPath.
MSI (c) (B4:04) [16:02:45:718]: Invoking remote custom action. DLL: C:\Users\dell_ome\AppData\Local\Temp\MSIE938.tmp, Entrypoint: caOMILDeleteTempPath
Action ended 16:02:45: caOMILDeleteTempPath. Return value 1.
MSI (c) (B4:B4) [16:02:45:750]: Doing action: ISSetupFilesCleanup
Action 16:02:45: ISSetupFilesCleanup.
Action start 16:02:45: ISSetupFilesCleanup.
MSI (c) (B4:14) [16:02:45:750]: Invoking remote custom action. DLL: C:\Users\dell_ome\AppData\Local\Temp\MSIE958.tmp, Entrypoint: SFCleanupEx
Action ended 16:02:45: ISSetupFilesCleanup. Return value 1.
Action ended 16:02:45: SetupCompleteError. Return value 2.
Action ended 16:02:45: INSTALL. Return value 3.
MSI (c) (B4:50) [16:02:45:843]: Destroying RemoteAPI object.
MSI (c) (B4:F4) [16:02:45:843]: Custom Action Manager thread ending.
-----------snip----------
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