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Warranty Report showing multiple duplicate entries

I seem to be having an issue with the warranty status reporting on my Dell OME installation.  Previously I was running version 1.2.0, and I started noticing multiple entries for servers with less than 90 days of warranty remaining.  Originally there used to be one entry per service agreement per server, so I was used to seeing 2 entries for each server.  However, the problem gradually snowballed to the point where now I'm seeing a 90-day warranty report listing 1345 entries, when OME is only communicating with 94 servers, with only 9 servers that have reached the 90-day expiration period.

I performed the upgrade to 1.2.1 this morning, but the duplicate entries are still showing up in the warranty report.  Using the troubleshooting tool, I'm able to poll the correct information from the Dell Warranty API, which leads me to believe there may be some database entries that aren't getting cleaned up.


Any ideas on how to clean up these duplicates?  Is there something I can try from within the OpenManage Essentials web console?


If this topic has been covered in another thread, can someone point me in the right direction?


Warranty report

Is it possible to report only the warranty type that is valid for a server, our servers have a row for each level of warranty info i.e. Next Business Day, ProSupport for IT and 4hr Mission and ProSupport for end users and 4hr Mission. Only one warranty applies to the server yet we have 4 warranty records for each device. This makes reporting on warranty information very cumbersome.

Message:Virtual machine is powered ON from a suspended or a powered off state

Hello,

I have OME 1.1.1 installed and SNMP traps setup to receive alerts from two 5.1 ESXi Host machines. I also use Veeam to backup the the VMs on the host machines.

I continue to receive the following messages every night during backup:

Message:Virtual machine is powered ON from a suspended or a powered off state

Message:Virtual machine detects a loss in guest heartbeat

I have read that during the backup process Snapshots are used and perhaps is the reason why the disconnect?  Is there a way to increase the timeout on the heartbeat?

-Scott

How to update Dell M620 Blades with Dell Openmanage

Hi All,

I got Dell Chassis with 16 M620 Blades. I have installed ESXi 5.1 on one blade & successfully Inventoried into Dell Open-manage. But when i am navigating to System Update Tab then i see there is no system. Attaching the screenshot for the same. I have enabled IDRAC. But don't know why its not coming into that. Can someone help me on this to see what's going wrong ?.

Thanks & Regards

Ankit

Update issues on Dell R610 Servers (IDRAC6)

Hi,

I am trying to update Dell R610 Server & getting the following error.

Results: 
Downloading Packages.
Calling InstallFromUri method to Download packages to the iDRAC 
Downloading Package: R610_BIOS_C6MRW_WN32_6.4.0.EXE onto the iDRAC 
Package download has successfully started and the Job ID is JID_001403271862
The URI given to the iDRAC to download from: http://10.232.7.163:1278/install_packages/Packages/R610_BIOS_C6MRW_WN32_6.4.0.EXE

Checking the Status on the following Job(s): JID_001403271862
The JOBID JID_001403271862 has failed with the following message: 
Package verification failed.
MessageID: RED007

Download Error occured. 
Package R610_BIOS_C6MRW_WN32_6.4.0.EXE failed to download on target device. Update failed.
Software Update Task Failed.

#####################

It has IDRAC 6. Can someone pl suggest how to solve this issues ?.

Regards

Ankit

ESXi 5.1 - Becoming Unknown after period of time

I have three ESXi 5.1 servers that have the Dell 7.2 VIB bundles installed.

 

They all three discovered/inventoried fine using WS-Man. They all three show up great in OME1.1.1. After a few days, HOST01 became unknown. I attempted to access it through Server Administrator Managed Remote Node and when I go to log in I get an authentication error (100% credentials are good). I would reboot the host and everything would be good. I would rediscover/inventory and it would no longer show unknown. A few days later, the other two hosts do the exact same thing.

There's definitely something strange going on, maybe it's the 7.2 build?

SNMP traps not being seen on OME

Running OME 1.2 using successfully for 2 years

We have seen the following behaviour twice in the last seven days. I have fixed with a reboot of the server.

Traps stop arriving on the OME server.

Netstat -an shows that the server is listening on UDP port 161,162

I have noticed that in services the SNMP trap service is running on the OME server. Should this be stopped or is this not an issue?

I am going to continue my own investigations but interested on any cluses anybody may have. 

 

 

 

 

OME Alerts missing detail

 I recently upgraded from IT assistant to OME.  I installed OME on a new server and have discovered my required servers.

I received this alert yesterday (hostname and ip address redacted)  via our configured e-mail alert.


Device:SERVERNAME xxx.xxx.xxx.xxx, Service Tag:xxxxxxx, Asset Tag:, Date:23/06/2014, Time:12:41:06, Severity:Warning, Message:Warning Status Alert. Device: SERVERNAME

 

The problem is this doesn't tell me what the problem is.  In this case, it was a failed hard drive.

I get the same basic alert when a server is offline or looses connection to the OME server (we have a lot of remote sites that are monitored over the WAN. 

How do I configure the alerts to contain usefull information?  a loss of network conectivity to a remote site is ok, but a failed hard drive obviously needs to be looked at straight away.

 


definitions details of 10892 mib

I am monitoring dell servers through snmp. I need to know the difference between the definitions systemstatechassisstatus and systemstatechassisintrusionstatuscombined of the systemstate group of 10892 mib and what all the statuses they will monitor.

Thanks in advance.

Sainath

Unable to see Virtual Machines under a Hyper-V Server

Hi, I've just 'discovered' OME. Looks great. However, I'm not seeing any virtual machines listed under my Microsoft Virtualisation Servers. The Hyper-Vs themselves are discovered fine, but the Virtual Machines branch is just empty - the virtual servers hosted on these boxes are shown under 'Unknown'. I've enabled SNMP as per the documentation and WMI on both physical and virtual machines and re-ran the Discovery and Inventory on several occasions without success. Any ideas? Have I missed something obvious. OME Version: 1.3.0.1533 Thanks,

Best practices for OME

We have been playing with Dell iDRACs (6 &7), OME 1.3, and Support Assist on a test server. Our initial goals are failed hardware alerting (to us and Dell), inventory reporting, and possibly console access to replace our existing KVM-over-IP solution. 

Currently we setup a few iDRACs on ESXi boxes The iDRACs use their own VLAN. The discovery range has ICMP, SNMP, and WS-Man setup and seems to work OK. One Windows server we have tested within the discovery range doesn't show as much information.  The docs do say that WinRM must be setup to get the same results (Service tag, model, hw info, etc) as ESXi when using WS-Man. The docs also seem to indicate the Open Manage client (OMSA) can provide the same information and much more if installed.

If possible we would like to know how others have setup and configured their OME systems, what they like, what they dislike, etc. 

  • iDRAC connectivity - Use a dedicated VLAN or put on an existing VLAN
  • OMSA - Is OMSA really required?  It looks like maybe you can live without it if you have iDRAC v7.
  • OMSA connectivity - OMSA can only use the networks seen by the OS.  Do you bind the client to a dedicated NIC or a NIC already used for production or backups?
  • Discovery Ranges - with all of the various options how do you setup your DRs?
  • Discovery Range Groups - DRGs seem very similar to DRs.  Not sure of the intended use.


Thank you.

OME 1.3 installation

sorry for my poor english language

dell 1950 2008 x64 standard no R2

5 try to install OME 1.3

result

AccessCheck(): Client Logon credentials not authorized: Administrateur (S-1-5-21-1347695079-2297496482-3104018470-500)

Des privilèges insuffisants sont associés aux références de connexion, il est donc impossible d'exécuter la console OME. Veuillez arrêter le navigateur, vous déconnecter du système d'exploitation et vous connecter à l'aide d'un compte doté des privilèges nécessaires pour exécuter la console OME. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Local Stack Trace:

SmartConsole.ErrorHandler >> Show Dell.OME.OMEProxyManager >> ShowError SmartConsole.DataCache >> LoadCheck SmartConsole.Help.HelpManager >> Load SmartConsole.DataServiceReference.DataServiceClient >> OnGetHelpCompleted System.Threading.QueueUserWorkItemCallback >> WaitCallback_Context System.Threading.ExecutionContext >> Run System.Threading.QueueUserWorkItemCallback >> System.Threading.IThreadPoolWorkItem.ExecuteWorkItem System.Threading.ThreadPoolWorkQueue >> Dispatch System.Threading._ThreadPoolWaitCallback >> PerformWaitCallback

i am crisis !!!!Image may be NSFW.
Clik here to view.
Angry

the admin group was no created in active directory

( i am on domain controler)

i TRY TO CREATE IT MANUALLY BUT SAME PROBLEM

cannot logon to ome console

best regard

Querying the DB from Visio?

Random thought of the day, but as I'm updating my network maps this week, its suddenly dawned on me that I've all this usefull info in OME, but is it silo'd in there or can we get access to it?

Jeff

Dell OME 1.3.0 not showing latest BIOS for DELL R720

We are using Dell OME version 1.3.0.1533 and we have urgent need to upgrade the BIOS of 10 servers R720 to version 2.2.3.

The Catalog source is ftp://ftp.dell.com/catalog/catalog.cab and is correctly updated.

OME has correctly upgraded DRAC and LifeCycle Controller to latest version which have been released in the first days of May, but is not detecting the BIOS update to version 2.2.3 which has been released on May 30.

Ho can I force an update to the catalog to include BIOS update?

Thanks in advance.

Best regards,

Luca

OEM Event Filtering Enabled?

Does enabling OEM Event Filtering allow OEM event messages to be seen in the SEL or does it filter them out?


device hostname not up to date

Hello,

I get some problem , some devices appears in my ome interface with name as idrac_"service tag".

Hostname in drac device are well filled.

Can you help me ?

Ps: drac6 version

install ome onto existing (blank) remote database?

I need to install OME onto a remote existing database server that holds a blank database in which I'm supposed to point the OME install at.  Our DBA's created this database for me on an existing server.  I see in the documentation that this is possible, just can't find the information saying how to actually do the install.  Thanks.  Oh, and I can't use the browse button, no databases are listed there, db and ome server are in different security zones but 1433 is open between the two.  Thanks.

OMSA update

I'm trying to update my 2008 Server cores to Server Administrator 7.4. I keep on getting missing oledlg.dll. From reading posts some folks fixed this by copy the oledlg.dll from a full 2008 guie version to the system32 and the syswow64 directories. I did this and now I get an error message that reads "Failed to create empty document" Any thought what I can do to fix this? Thanks

OME Link to OMSA IP FQDN

Hi,

withiin the OME there is a link to access the Server Administrator. This link is created automatically.

Every link is shown with the IP adress (https://192.168.2.1:1311/.....). Is there a way to have this link with the FQDN (https://myhost.mydomain.local:1311/....) ?

We are using certificates with FQDN and the IP link doesn't work with them.

 

Kind regards

Bastian

advice on collecting and manage windows performance alerts in OME

Hi all, i would like to configure OME to collect data from Windows performance monitor alerts I use the embedded event viewer to SNMP utility to send logged events in the application log via SNMP to OME. It works but the trap is unknow type as the OID is not defined. I can define my own trap in MIB import utility but in that way i must create a custom trap for every alert... Am i right? I wonder if there was a short way to do the job, like create my own MIB and import via MIB utility Thanks, Mauro
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